Hotel Policies
Check-In / Check-Out
Check-in is 4pm. Check-out is 11am.
Reservation/Cancellation Policy
Deposits
Reservations are accepted on a "Guaranteed" basis only. A deposit to your Credit Card is required at the time of booking the Reservation equal to the first night's room rate & tax. The Inn guarantees that your Reservations will be held until Check-Out time, the morning following the scheduled Check-In Date. Cancellations within 7 days, 30 days for holidays and special events, of the Check-In Date and unclaimed reservations will be charged a penalty of the first night's room rate & tax.
Cancellation Policy
We recommend trip insurance for all hotel bookings, as our cancellation policy requires advance notice for a refund of deposit and a fee to process cancellations – visit www.insuremytrip.com.
For any cancellation or change of dates, we must receive 7 days* notice prior to your confirmed arrival for a refund of your deposit. If any full or partial cancellation or change of dates is made within 7 days, regardless of the reason, the forfeiture amount will be a 1 night stay plus applicable taxes. However, you are always welcome to send a friend or family member in your place.
Group Reservations, Special Events, & Holidays (30-day cancellation)
For any cancellation or change of dates, we must receive 30 days' notice prior to your confirmed arrival for a refund of your deposit. If any full or partial cancellation or change of dates is made within 30 days, regardless of the reason, you are financially responsible for 100% of the entire reservation. We highly recommend purchasing trip insurance for these bookings. Reservations are prepaid within 30 days prior to special events and are non-refundable.
Early departures require at least 24 hours' notice – a 1 night's room and tax penalty will be applied on all early departures. (Groups, Special Events, & Holidays are non-refundable for early departures.)
Travel Insurance
We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. We will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit www.insuremytrip.com.
Rates, Taxes, and Gratuities
Rates do not include a 7.5% Florida Sales Tax and 5.0% County occupancy tax and are subject to change without prior notice. Gratuities for the housekeeping crew are not included in the room rate.
Additional Person
A $25 fee will be charged per person for any reservation of more than 2 people.
On-Site Parking
Parking is available at an additional $30 plus tax per day. You can register your vehicle at check-in. All vehicles are parked at your own risk.
We are a Smoke-Free Key West Hotel.
Our Hotel is a 100% non-smoking Key West lodging property, this includes outdoor walkways, pool, and seating areas. A $250 cleaning surcharge will be imposed to any room where guests have smoked with disregard for our policy. Step outside our property our into our parking area for smoking access.